If there is a fault with a product or it has been damaged in shipping please contact us immediately on 0404507685 to resolve the problem. All claims must be made within 7 days of receipt of goods. For faulty or damaged products Ebb & Flow MBH will replace or refund the goods, a photograph may be required. For refunds the full amount will be credited via the original method of payment including any shipping costs. We do not refund for change of mind.
Orders outside of the Blue Mountains are sent via Australia Post - Australia wide.
Standard Shipping = $15
Free shipping for most orders within the Blue Mountains
Deliveries are generally made within 5-10 working days.